Recall the number of encounters you have had with an uncouth and obnoxious Indian government employee –- in railway stations, airports, banks, government offices etc. Were you ever left feeling dejected and cheated? Were you showered with expletives and attitude? Given the current standards, YES!
Most government workers in India today, inspite their tasting the fruits of globalization, remain localized –- unprofessional in every sense of the word. For example, in India's national capital 2 out of three citizens I meet report of harrasment, racism, inhuman treatment and unprofessionalism meted out by a govt. employee -- postman, policeman, bank clerk, municipality counseller, booking clerk, and worst, peons. And they have nowhere to go. As tales of some of the most horrendous racial discrimination makes inroads into the public realm, one cannot help but remain concerned about the lop-sided development. The rut appears to be eating out our senses.
With claims of being one of the world’s ancient civilizations, our government officials exemplify otherwise. Clearly no evolution is visible in sight and action. Even with the noted Right to Information (RTI) Act the difference in workplace attitude and approach is a mirage. As one Indian citizen recently noted "I feel India is fast receding into a chaotic nation with public work culture and attitude registering the lowest performance in the world. The government machinery just does not seem to work."
Perhaps e-learning has a solution here largely because training a mammoth government work-force with basic workplace skills through traditional instructor-led training would require tremendous effort -- something that the government cannot afford. Ideally, the government should firm-up mandatory training laws for all departments, and better still, map training to the appraisal system. E-learning can help inject order in government servants. Its time Indians inward-feed some of those e-learning courses that they develop for a global clientele. And the Indian government should be the first customers -- if they aren't they surely are determined to take the nation back in time to devastation.